Find all the resources you need for your Waterloo products.

Frequently Asked Questions

  • Waterloo products can be purchased through WebstaurantStore and The Restaurant Store. As an online retailer, WebstaurantStore can assist with purchases to customers across the United States.

  • We do not sell direct to customers, so please visit one of our distribution partners to place an order.

  • At this time, we distribute our products through our exclusive distributor WebstaurantStore and The Restaurant Store and are not looking for any other distributors at this time.

  • Common replacement parts can be located by clicking the “Products” option at the top of the screen and clicking on the “Show more categories…” link in the relevant category you’re searching for. Alternatively, you can also visit the page of your model on our site. You may also reference your manual for part numbers. Please visit a distributor, such as WebstaurantStore, to order any needed parts.

  • Please check with our distribution partners for more details on where Waterloo is available for purchase.

  • We currently do not offer any customizable features for our products.

  • We do not have a customer service phone line, but if you wish to ask a question by phone, our online distributor WebstaurantStore has phone representatives available who can assist you at 717-392-7472. To reach out to the appropriate channels for a warranty claim, please see "Who do I contact regarding warranty coverage for my Waterloo product?" below.

  • We currently do not offer CAD drawings for our products.

  • To obtain warranty coverage, please contact the location where the product was purchased. Please have the order number ready when contacting.